Monday, January 28, 2008

Customer Satisfaction

New York Movers
New York Movers | There is nothing in the moving industry like a compliment from a satisfied customer. A satisfied customer can bring you new business for years to come, because there is nothing like word of mouth to pass on favorable experiences.

Case in point this customer provided feedback to Big Apple Moving and Storage on a job well done -

"I used your company to move me on Jan. 9, 2008. It was a 100% customer satisfaction situation. The estimate was fair and no nonsense. The crew was great and very efficient. They did not nickel and dime me. I would not hesitate to use Big Apple Moving again or to recommend your service." F C (name shortened to protect customers privacy)

In life in general we sometimes only hear about the bad or negative things so it is good when a customer shares their positive experiences with us. Not only does it boost employee moral but it is also good to know as an employer that you are doing something right.

You know the saying 'You can't please everyone all of the time" well that saying does not hold true at Big Apple Moving we try our best to achieve that end result.

Sunday, January 27, 2008

The Moving Industry

The Moving Industry
What is happening in the moving industry? Does anyone know? Is it the housing situation that's affecting the moving industry? I have only been involved in the moving industry for 8 years and I
have seen a steady decrease in the number of people moving within the 5 boroughs over that time.

There is still heavy traffic moving to the West coast, The Carolina's and Florida but there is a serious downturn in NYC movers, this can also be attributed to the increase in illegal moving companies within NYC; and when I say illegal I refer to unlicensed and unregistered moving companies.

Additional information can be found at the state website about unlicensed movers.